Terms & Conditions

TERMS OF USE

• Hotel Standard Check-in time is 15:00 hours and check-out time is 11:00 hours.
• Early check-in and late check-out are available on subject to availability.
• Individual Cancellation. Cancellation made 14 days prior to the arrival date shall not incur any cancellation fee
• Group Cancellation (5 rooms and above): Group cancellation made 25 days prior to the arrival date shall incur cancellation charges beyond 100% will be charged through length of stay.
• All standard policies pertaining to hotel/ hospitality industry are applicable, when specific reservation policy is not mentioned in the "Reservation Confirmation" document.

PAYMENT TERMS AND POLICY

• A pre-authorization will be taken on your credit card under the name booking is made for the total stay on your arrival. Early check-in and late check-out are chargeable as per the Hotel policy. It is mandatory for guests to present valid photo identification at the time of check-in. Such documents can be either ID card or international passport. Hotel reserves the right to refuse check-in in the absence of a valid identification document.
• Payment can be made using the credit card and deposit in the bank account.
• Applicable Taxes - Taxes are as applicable at the time of reservation.
• An extension of stay at the Hotel is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, the hotel is not liable to offer a room at the original rates but at current rates on offer.
• Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Hotel shall not be liable to cancel or refund any monies or alter any bookings if booking is made under such privileged booking rates or special offers.
• Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e., debit card/ credit card/ net-banking and any electronic mode) by which the booking was made by the Customer. The refund process may take 10-15 business days.
• In case the booking amount is paid using credit card, the refund will be processed on the credit card.
• Children up-to 4 Years of age can stay free (cribs subject to availability). Additional charges may be applicable for children between 5 and 12 years. 13 years will be charged as per extra adult rate.
• In keeping with our heightened security procedures, we request you to provide your photo-identity proof while checking-in.

STANDARD TERMS AND CONDITIONS

• No gatherings and parties of any nature are allowed in the room. The Hotel reserves the right to evict any additional occupants in the room.
• This reservation is not transferable.
• No fee is charged for cancellations prior to 7 days before the confirmed arrival date.
• For cancellations received within 7 days prior to the scheduled arrival date, one (1) night cancellation fees will apply.
• For cancellations within 24 hours prior to the scheduled date or for Non show customers we apply 100% cancelation fee that will be charged to your credit card provided at the time of reservation.
• Hotel reserves the right to send guests away from the Hotel due to their conduct and behavior or for any other safety, security, medical reasons. This applies in particular, if Guests do not observe instructions given by hotel employees, express themselves in a discriminating manner, harass or endanger other guests.
• Guests will not be permitted to compromise the health, safety and security aspects of the Hotel at any point of time.
• Guests are bound to produce an original proof of identity at the time arrival in the Hotel
• Special terms of offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.
• Guests are not allowed to bring food and beverage from outside in the Hotel or order food from outside the Hotel.
• The Hotel undertakes no liability for the shelf life of the food which is taken away at the Hotel or taken outside the Hotel for private consumption.
• Neatness and hygiene should be adequately maintained by the Guest. The Guest should always adhere to the safety, security and hygiene advise duly provided by the Hotel and should avoid breaching the same. The Guest will be solely responsible for any such violation if identified.
• All the assets and valuables of the Hotel should be duly maintained adequately and should not be damaged or destroyed. The Hotel has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) have been done or caused by the Guest.
• Your valuables can be stored in a safety deposit box in your room or the hotel can store your valuables upon request.
• Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
• Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. The Hotel accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.
• Claimed items can be collected from the hotel with valid identification or alternatively the hotel can arrange postage on behalf of the guest at their expense.
• The Hotel is not responsible for damage or disappearance of vehicles kept in the parking area. The hotel is obliged to clearly express in the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.
• The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
• We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
• The transport to the port or airport is provided as an ancillary service and the Hotel is not accountable to whatsoever happens to the guests during such transits

GENERAL PROVISION

• By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel's Standard Terms and Conditions in respect of their reservation / stay at the Hotel.
• You further agree that the General Terms and Conditions as provided on the website www.euphoriaboutiquehotel.com shall constitute the binding agreement between yourself and euphoria boutique hotel in relation to any and all commercial arrangement including reservation, stay, payment, usage of facilities, etc. of whatsoever nature.
• The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
• You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay in the Hotel.
• The Hotel shall not be liable for any expenses incurred by you as a result of any cancellation of the reservation by the Hotel.